SmartAgent puts advanced technology directly in the hands of travel agents. Serving as a virtual assistant, the platform automates repetitive processes, operates on multiple operating systems simultaneously, and deploys notifications that can be easily shared with customers. The system is intuitive and user friendly, and includes the capability to search for notifications using free text and share information with a single click. Notifications are given per event type, distinguished by ‘operation pending’ or ‘operation complete’, and agents can drill down to detailed PNR displays with all recent notifications clearly labeled and organized. The technology is designed to make agent’s daily lives easier, putting the system to work for them.